20Bet Online Casino Privacy Policy

At 20Bet Online Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access our website at 20bet.com, use the 20bet app, or engage with any of our services — including casino games, sports betting, and live dealer options. We encourage you to read this document carefully. By using our platform, you confirm that you understand and agree to our data practices as described here.

Who We Are

Here at 20BetOnline Casino, we operate under the name TechSolutions Group N.V., licensed under the jurisdiction of Curaçao. Our platform serves players globally across approximately 25 languages and supports a wide range of currencies including EUR, USD, CAD, cryptocurrencies, and many more. We are responsible for processing your personal data in connection with all activities on our website, including your 20bet login, deposits, withdrawals, and gameplay. Any questions regarding this policy may be directed to our support team at support@20bet.com or our complaints address at complaints@20bet.com.

What Data We Collect

When you register an account and interact with our 20bet online casino, we may collect the following categories of personal information:

• Full name, date of birth, and nationality
• Contact details including email address, phone number, and home address
• Payment information such as card details, e-wallet identifiers, or cryptocurrency wallet addresses
• Account credentials used for your 20bet casino login
• Identity verification documents submitted during KYC procedures
• Gameplay history, wagering activity, and session data across our casino and sportsbook
• Device information, IP address, browser type, and operating system — including data from the 20 bet app or mobile browser
• Communication records, including live chat transcripts and emails sent to our support team
• Promotional usage data, such as redemption of a 20bet bonus code or promo code

How We Use Your Information

At 20Bet, we use the data we collect for a number of legitimate purposes. These include operating and maintaining your account, verifying your identity and age in compliance with our licensing obligations, processing deposits and withdrawals, and delivering the services you request. We also use your information to:

• Provide access to our full range of games, including 20bet slots, live casino games, sports betting, and eSports markets
• Communicate relevant information about your account, such as 20bet welcome bonus eligibility, free spin offers, and promotional updates
• Send you notifications through the 20 bet mobile app if you have opted in to push notifications
• Detect and prevent fraud, money laundering, or any other illegal activity on our platform
• Enforce our terms and conditions, including bonus wagering rules
• Comply with regulatory requirements and cooperate with competent authorities when required
• Improve user experience across our website and the 20bet casino app
• Administer responsible gambling tools and monitor for signs of problem gambling

Legal Basis for Processing

We process your personal data on several legal grounds. For the performance of our contract with you — such as enabling your 20bet casino login, handling deposits, and providing access to games — data processing is necessary to fulfil that agreement. In other cases, we rely on your consent, our legitimate interests, or legal obligations. Where we send you marketing communications, we do so only where you have given your explicit consent or where we have a legitimate interest in doing so.

Cookies and Tracking Technologies

Our 20BetOnline Casino website uses cookies and similar tracking tools to enhance your browsing experience. These technologies allow us to remember your preferences, analyse traffic patterns, and deliver personalised content — including relevant bonus offers and promotions. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period). You may manage your cookie preferences at any time through your browser settings, though disabling certain cookies may affect the functionality of our platform.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in delivering our services, including:

• Payment processors supporting methods such as Visa, Mastercard, Skrill, Neteller, and CoinsPaid for cryptocurrency transactions
• Game providers such as Pragmatic Play, NetEnt, Play'n GO, Microgaming, and others who power our casino library
• Identity verification and KYC compliance services
• IT infrastructure providers who support the operation of our website and the 20 bet app
• Regulatory bodies and law enforcement agencies when legally required

All third parties we work with are contractually required to protect your data and use it only for the specified purposes.

Data Retention

We retain your personal data for as long as your account remains active and for as long as required by applicable law. In most cases, we are obligated to keep records for a minimum of five years following account closure in order to comply with anti-money laundering and gaming regulations. Once data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your country of residence, you may have certain rights regarding your personal data. At 20Bet Online Casino, we respect these rights and provide mechanisms to exercise them. You may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data where no legal obligation requires us to retain it
• Restrict or object to certain types of processing
• Receive your data in a portable format
• Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@20bet.com. We will respond to your request within the timeframe required by applicable law.

Security Measures

We at 20BetOnline Casino take data security seriously. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. This includes SSL encryption across our website and the 20bet casino app, secure data storage protocols, and strict internal access controls. While no system is completely immune to risk, we continuously review and update our security practices.

Children's Privacy

Our services are strictly intended for adults aged 18 or over (or the legal gambling age in your jurisdiction). We do not knowingly collect data from minors. If we become aware that a person under the legal age has registered on our platform, we will immediately close the account and delete all associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically. Continued use of our 20bet online casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your data, our team is available 24/7 via live chat on our website. You may also reach us by email at support@20bet.com for general enquiries or complaints@20bet.com for formal complaints. We are committed to resolving any concerns promptly and transparently.